Maximize Cross-Platform Partnerships with Software Vendors and Service Providers

Software Vendors and Services Providers need to look at how they work together.  Instead of the traditional vendor/customer relationship, software vendors and service providers should be prospecting, selling and closing deals together.  The mutual benefit unleashes ubiquitous paradigms to be exploited. 

Maximising innovative initiatives lead to long-term relationships not only for the software vendors and service providers but also more importantly for their joint customers.  Organisations need to focus and concentrate on core business, this applies to both software vendors and service providers.  Experience demonstrates that customers respect and engage with service providers who partner with software vendors for their expertise.  Customers demand service at a competitive price but also expect leading edge technology.

A good example is CMMS software vendors and facilities management service providers.  Working together they can deploy distributed vortals and increase revenue and profit.  Utilising best-of-breed web-readiness CMMS software solutions, FM service providers can concentrate on fulfilling their contract and extracting a profit.  In fact there is an opportunity for FM service providers to generate revenue from CMMS licences.  By providing real-time updates on jobs and live reporting via web based portals engages their customers.  Minimal graphical live reports can be provided at no charge providing a hint to what is available.  Gain sticky users, offer more detailed reports and charge accordingly.  Unleash value-added deliverables; ensure the Facilities Service Provider can produce his monthly reports with no work on his behalf and charge appropriately.  In this example, the Facilities Maintenance service provider may charge a Silver, Gold or Platinum service for access to live data.  The greater the service, the higher the charge.  The cost of the user licence to the Facilities Maintenance service provider remains the same; the CMMS software solution will be charging for management portal users at a set rate, the ongoing charge to the customer can be set by the Facilities Maintenance service provider.  It allows the service provider to integrate out-of-the-box users to create revenue.

This applies to all service providers whether Facilities or supporting other services such as maintaining mining equipment, heavy vehicles, communications gear.  All asset centric support services.

The benefit to the customer is transparency; they have access to data and reporting real-time.  The benefit to the service provider is access to the best available solution in which to provide their services, a new revenue stream and customer retention.  The benefit to the software vendor is increased user licences and customer retention.  Deploying B2B synergies is beneficial to all involved. 

Computerised Maintenance Management Software (CMMS) focuses on a parts, inventory and preventative maintenance strategy

Go by the numbers

Go by the numbers

Above all, the right Computerised Maintenance Management Software (CMMS) platform will help to increase overall efficiencies throughout the warehouse or facility. In short, understanding how to use the CMMS modules will ultimately deliver a profitable outcome: accurate tracking of assets and preventive maintenance cycles translates to better profitability.

Go by the ‘numbers.’

A detailed inventory or audit of all the equipment and related apparatus helps prioritise what should be monitored in relationship to its role in reducing downtime. ‘Numbering’ by hierarchy, or by the importance of each items and part, is a common approach to implementing a CMMS program, including a bill of material (BOM) referencing all the tagged and numbered pieces of equipment.

Preventative Maintenance (PM)

A schedule must be created showing which PM tasks should be performed and when. Will a given project require a different monitoring of assets? Too, will you be producing reports daily, weekly, etc.


Again, use a numbering or barcoding scheme with detailed information about a part, including its warranty, location of spare parts in the facility (bin and aisle) and the vendor contact information.

Key to any Preventative Maintenance and parts inventory program is availability when needed, where is that part?  Moreover, are key people given access via mobility to find that part when critical maintenance need to be done?

Moreover, with multiple locations, make certain procedures are consistent in each facility---are the parts named and numbered the same, for example?

Keeping track of parts, issuing reports on critical equipment and their lifecycles is what Reduxo is all about. Contact us and let us help you in setting up your CMMS strategy.



What Does it Mean to Put the "Asset Centric" in "Asset Centric Maintenance Software" or Enterprise Asset Management (EAM)?

At first glance, it might seem like all asset maintenance is asset-centric maintenance. After all, if it weren't for having the asset in the first place, you wouldn't need to be maintaining it at all!  When we speak about asset-centric maintenance as a distinct kind of maintenance, we aren't really talking about the maintenance you do when you need to modify this machine or repair that building. Rather, we're talking about an overall asset maintenance policy that helps you plan the maintenance of your assets before it's needed.

Asset centric maintenance can be distinguished from reactive maintenance. Many companies are familiar with this type of asset maintenance, where assets are modified, repaired, or replaced once they start to become a problem. You might think of it as a model where your company's assets must be adapted to fit your company's schedule. While this works well enough, anybody familiar with reactive maintenance can attest to the time, resources, and frustration involved in reacting to unexpected asset failures.

Reactive maintenance focuses on your company's scheduled plans, and tends to view asset failures as events that disrupt the schedule. Asset centric maintenance, on the other hand, acknowledges that each asset has a schedule of its own. Like a car that must get routine maintenance every 5,000 kilometres, each of your company's assets has an ideal schedule of repair, modification, and replacement. This schedule begins during the asset's design process and ends when it is sold or decommissioned.

Coordinating the asset's ideal schedule with your company's ideal schedule can result in a much smoother, less frustrating asset maintenance process. Your company can plan for maintenance costs well before they are incurred and can prevent costly problems with forward-thinking maintenance policies. Well-maintained assets break down less frequently, and when they do, they take far less time and effort to repair than assets that are maintained through a reactive strategy.

Going with an asset centric maintenance policy can lengthen the productive life of your assets and eliminate most of the cost, hassle, downtime and unpleasant surprises that come with reactive maintenance. However, this is much easier said than done without asset centric maintenance software. Many companies that would benefit a great deal from asset centric maintenance have a large number of assets across several or many locations. Manually processing the data involved in determining the ideal schedule for each of your assets can be time-consuming, costly, and ultimately ineffective. 

Think of asset centric maintenance software as an intimate friend for each of your assets--it knows each asset's history and weaknesses, and it uses this information to determine what the ideal schedule will be for each one. Good asset centric maintenance software will track needed repairs, completed repairs, and part replacements while forecasting your assets' future needs. It will let you automate much of the work involved in asset centric maintenance, and it will let your company customise it to suit its individual needs.

Reduxo is pleased to offer maintenance software that puts your company's assets first so that you can focus on your core business to stay competitive. Contact us to find out more about programs like Sprocket that help you harmonise your assets' schedules with your company's schedule.

Do You Know Why Maintaining Medical Equipment In The US Relies On The CMS And A CMMS?

The simple answer is money.  However, the question, why maintaining medical equipment relies on a CMMS, (Computerised Maintenance Management System) is too complex for just a one word answer.

CMS is the acronym for The Centres for Medicare and Medicaid Services in the US, which is the agency responsible for establishing requisite conditions that hospitals must comply with in order to receive federal Medicare funding. Currently, the rules are fairly stringent and straightforward - Hospitals must follow the manufacturer’s guidelines for maintenance on each individual piece of medical equipment as approved by the Food and Drug Administration (FDA).


Reports began surfacing in July that CMS is proposing a change in the requirements for maintaining the equipment. Specifically, CMS would allow hospitals in the US to deviate from the manufacturer’s maintenance guidelines. The proper maintenance of medical devices is a critical component of patient care and safety, as well as a standard security practice required in hospitals.

Many medical organisations support the current CMS guidelines, which were issued in 2011. These groups have been voicing their concerns to CMS about the potential dangers of the proposed changes.

In a letter to CMS in July, the president and advocacy committee chairwoman of the Society for Vascular Ultrasound wrote "The new standards will weaken the safety requirements that protect Medicare patients by allowing hospitals to forgo the manufacturer’s maintenance standards." Adding that "The correct use of properly maintained and serviced ultrasound equipment not only saves Medicare dollars, but also ensures appropriate health care and reduces the risks associated with other more expensive or invasive imaging modalities, which may present more significant morbidity and mortality risks."

More recently some Members of the House have gotten involved in the battle by reaching out to CMS, who has still declined to comment on the speculations about changes in requirements. 

Rep. Tim Murphy (R-Pa) said, "Weakening of equipment maintenance standards could have some severe consequences for health and safety." Murphy was one of five members of Congress who wrote to the CMS this week warning that the change "may put patients and healthcare personnel at unnecessary and avoidable risk."

Prior to issuing any official deregulation of the current maintenance requirements, Congressional Representatives basically requested that CMS go through a formal process to establish new rules, which should include a chance for public comments.

The necessity of having a CMMS system to ensure that medical organisations are adhering to the current and future rules is indisputable whether here in Australia or anywhere in the world.  Numerous companies worldwide already utilise a CMMS, which is a cost-effective, proven asset management tool allowing medical facilities to streamline workflow processes to save thousands of dollars in unnecessary maintenance and operating expenses as well as ensuring they provide their core business, that is, attend to the health of our society. 

To learn more about the benefits of a CMMS and share your thoughts about , please contact us.

Emergency Preparedness Starts And Ends With Asset And Facilities Management Software

Emergency Image.jpg

If you are looking to improve your emergency preparedness then a great place to start is with utilising asset and facilities management software or computerised maintenance management software (CMMS) that complements your ERP environment. Most emergency situations are unpredictable, but many can be prevented with adequate preparation. Some are caused by variables that are outside your control and the only thing that can be done is ensuring the emergency situation is controlled quickly with the least amount of damage and fewest number of injuries as possible. When the emergency situation is resolved and you are able to once again think about the future, your asset and facilities management software or CMMS will will be a tremendous help in the rebuilding process.  

Prevention is key. The time you take to conduct a thorough facility and asset audit will help you establish an accurate register of the state of your assets and facilities. This will help you catch assets or sections of your facility that may be in need of maintenance or repair. Implementing an ongoing maintenance program and routine rolling audits with the help of an expert will ensure that nothing falls through the cracks.   

In the unfortunate event that you have an emergency situation, asset and facilities management software will enable emergency personnel to respond in a more timely and efficient manner. With accurate data in your asset and facilities management software, emergency personnel will be able to use your program to better evaluate the circumstances and best way to respond. A more responsive crisis management solution will reduce the number of injuries, severity of injuries, and damage to your assets and facilities. 

Finally, dealing with the catastrophic after effects of crises and recovering from them is not easy emotionally or physically, but there will come a day when it is the right time to think about rebuilding the lives, assets, and facilities affected. Having a complete and accurate stocktake of your assets and facilities input into your asset and facilities management software solution will help you rebuild in several ways. First, your insurance claim will be processed in an expedited fashion because of the excellent organisational structure of your register and you can be certain that all of your losses are accounted for since you have an accurate register. Second, once you rebuild your facilities and purchase replacement assets you will be able to input their data into the solution. Third, there will come a day when your business grows beyond where it once was and your asset and facilities management software is scalable so you can add in your new facilities and assets with ease.

Thinking about emergency preparedness is disheartening, but not thinking about it is dangerous. There is some point to being aprehensive about crisis management; it helps us attempt to prevent what we can potentially prevent, prepare for the best possible emergency response humanly possible, and have a plan to rebuild the business and our lives after the fact. If you are considering improving your emergency preparedness and would like to speak with an asset and facilities management software expert about how to get started, please contact us so we can find a time to discuss your unique needs.  

How to Save Time and Money with Computerised Maintenance Management Software (CMMS)

If you're looking for a way to save time and money during 2014 then Computerised Maintenance Management Software (CMMS) is one possible solution. It is an investment in your business that will pay for itself many times over. Not to mention the benefits that are impossible to quantify: peace of mind about your assets, fewer headaches caused by assets failing unexpectedly, etc. Here are some quantifiable ways CMMS will save you time and money:  

1. The old adage that "time is money" is very apropos here. With CMMS you'll save a great deal of money by reducing work hours spent on unnecessary redundant maintenance and increase productivity by eliminating costly work stoppages caused by maintenance that was missed.

2. You'll be able to allocate resources better and utilise resources more effectively. Your employees will know which machines need maintenance at what time and you can evaluate the cost of repairing assets versus maintaining assets case by case.

3. Reducing your costs goes beyond saving money on employee work hours. You will also save money in the long term by cutting your repair bills and no longer having to replace assets prematurely due to inadequate maintenance. 

4. Finally, more clarity and control concerning the status of your assets reduces your risk exposure and ensures compliance with current regulations.

Save Money.jpeg

If you're considering CMMS as a potential time-saving and cost-reduction solution for 2014, you still have time to research the variety of options available. Implementation, integration, and utilisation are the final key steps in the process. After all, what good is a new tool if you don't know how to use it? If you'd like to work with an expert who has the experience helping businesses like yours properly implement, integrate, and utilise CMMS programs please contact us so we can help you prepare for a prosperous and less stressful 2014.